Customer Support Executive

Industry: FinTech | Digital Financial Services
Location: Noida

Employment Type: Full-Time
Working Days: 6 Days Working
Shift: Rotational Shifts

Job Overview

We are hiring Customer Support Executives for a fast-growing FinTech organization. The role involves assisting customers through multiple communication channels and ensuring a smooth and positive customer experience.

The ideal candidate should have excellent English communication skills, a customer-focused approach, and the ability to work effectively in a quick-paced environment.

Key Responsibilities

- Handle customer queries through phone, email, and chat.
- Assist customers with account setup, platform navigation, and troubleshooting.
- Understand customer concerns and provide accurate and timely solutions.
- Resolve customer issues with patience, empathy, and professionalism.
- Escalate complex issues to relevant internal teams such as Product and Operations.
- Maintain accurate records of customer interactions in the CRM system.
- Capture customer feedback and share insights with internal teams.




- Ensure high levels of customer satisfaction through timely and effective support.
- Follow customer service processes and maintain quality standards.
- Coordinate with internal teams to ensure timely resolution of customer concerns.

Eligibility & Qualifications

- Bachelor's degree in Business, Finance, or any related discipline.
- Prior experience in Customer Support, Customer Service, or a similar role.
- Excellent English communication skills both verbal and written.
- Strong customer-handling and interpersonal skills.
- Positive problem-solving and analytical abilities.
- Customer-focused mindset with patience and empathy.
- Ability to work independently as well as in a team.
- Proficiency in CRM software and customer support tools is an advantage.
- Candidates with FinTech experience will be preferred.
- Must be comfortable working in rotational shifts.
- Willingness to work 6 days a week.

Call / WhatsApp: Asha Kushwah (phone hidden)
Email: [email protected]

Interested candidates can share their updated CV via WhatsApp or email.

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