Roles and Responsibilities :
- Manage a team of customer service representatives to achieve daily targets and goals.
- Monitor and analyze key performance indicators (KPIs) such as attrition rate, shrinkage, and quality metrics to identify areas for improvement.
- Develop and implement strategies to reduce attrition rates, improve employee engagement, and enhance overall team performance.
- Collaborate with other departments to resolve complex issues affecting the team's productivity.
Job Requirements :
- 2-10 years of experience in BPO operations or similar industry.
- Solid understanding of KPIs related to attrition rate, shrinkage, and quality metrics.
- Proven track record in managing teams effectively to achieve desired outcomes.
📌 Team Lead (Noida)
🏢 TaskUs
📍 Noida