Work Mode: Work from Office
Process: US Voice Mortgage ( Voice Process )
Experience: 18+ Months
Qualification: Any Graduate
Shift: 24x7 Rotational Shifts
Week Off: Rotational
Joining: Immediate Joiners Only
Job Description:
We are hiring experienced professionals for our US Voice Mortgage Process. If you have hands-on experience in the US Mortgage domain or Banking Customer Support and possess strong communication and mortgage process knowledge, this is an excellent opportunity to advance your career with a leading organization.
Eligibility Criteria:
- ONLY VOICE PROCESS EXPERIENCE REQUIRED.
- Minimum 18 months of experience in Banking Customer Support OR
- Minimum 2 years of experience in the US Mortgage domain
- Any Graduate Undergraduates and result-awaited candidates are not eligible
- Good understanding of the US Mortgage/Loan Process.
- Strong knowledge of Loan Processing and Mortgage Life Cycle
- Immediate joiners only.
- NO UNDERWRITING OR BACK OFFICE PROFILE IS ELIGIBLE.
Key Responsibilities:
- Handle customer interactions through voice support for the US Mortgage process.
- Assist customers with queries related to mortgage/loan applications and processing.
- Understand and explain the loan cycle and documentation requirements.
- Coordinate and provide accurate information regarding loan processing activities.
- Resolve customer queries effectively while maintaining high service quality.
- Ensure adherence to process guidelines, quality standards, and compliance requirements.
Required Skills:
- Excellent verbal communication skills
- Strong knowledge of US Mortgage and Loan Processing
- Understanding of the Mortgage/Loan Life Cycle
- Knowledge of Loan Processing Documents
- Strong customer service and problem-solving skills
- Ability to work in a fast-paced environment
- Positive attention to detail and ability to handle customer queries effectively
Compensation & Benefits :
- Up to 30% hike on last drawn CTC
- Performance-based incentives
- Two-way cab facility as per eligibility/hiring grid.