Role & responsibilities Telecaller Jewellery Industry Only

Role & Responsibilities

- Make outbound calls to existing and prospective customers to promote jewellery products and services.
- Handle customer enquiries related to gold, diamond, lab-grown diamond, and other jewellery products.
- Explain product details, offers, schemes, promotions, and pricing clearly to customers.
- Follow up with leads generated through CRM, website, social media, and other sources.
- Generate qualified leads and convert them into store visits and sales opportunities.
- Maintain regular follow-ups with existing and potential customers.
- Build and maintain strong relationships with customers through skilled communication.
- Record customer interactions, requirements, follow-ups, and lead status accurately in the CRM.
- Coordinate with the sales and CRM teams for lead conversion and customer visits.
- Handle customer queries and provide appropriate product information.
- Reconnect with old, inactive, and prospective customers to generate repeat business.
- Achieve daily and monthly calling, lead-generation, and conversion targets.




- Maintain a professional and premium communication style suitable for a jewellery brand.
- Share customer feedback and market insights with the sales/CRM team.

Preferred Candidate Profile

- Mandatory: Prior experience in the Jewellery / Gems & Diamonds industry.
- 1–3 years of experience in jewellery telecalling, CRM, telesales, or customer relationship roles preferred.
- Candidates with experience in Gold Jewellery, Diamond Jewellery, Lab-Grown Diamonds, or Gems & Jewellery retail will be preferred.
- Strong communication and customer-handling skills.
- Good convincing and negotiation abilities.
- Comfortable making a high volume of outbound calls.
- Good knowledge of jewellery products, customer preferences, and jewellery terminology.
- Experience working with CRM software or customer databases will be an advantage.
- Target-oriented, confident, and customer-focused approach.
- Good command of Hindi and English; additional languages will be an advantage.
- Candidates from general BPO/telecalling backgrounds without jewellery-industry experience will not be preferred.

📌 Walk-in || Telecaller - Jewellery Industry only (New Delhi)
🏢 New Age Diamonds
📍 New Delhi