- Minimum 5 years of dedicated hands-on ServiceNow development experience.
- Solid proficiency in JavaScript and ServiceNow scripting components including Client Scripts, UI Policies, Business Rules, UI Actions, and Script Includes.
- Experience designing and developing configurations, customizations, and applications on the ServiceNow platform.
- Hands-on experience configuring Agent Workspace, Configurable Workspaces, and ServiceNow Mobile Applications.
- Proven experience building platform interfaces and integrations with external systems using REST/SOAP and web services.
- Deep understanding of Update Sets, ServiceNow data model, Access Control Lists (ACLs), and platform governance.
- Preferred: Experience implementing and customizing Customer Service Management (CSM) and Field Service Management (FSM).