Role & responsibilities Jewellery Store Manager / Senior Sales Executive

Key Roles & Responsibilities

1. Sales & Revenue Management

- Achieve monthly and annual sales targets for the jewellery store.
- Drive sales of gold, diamond, lab-grown diamond, and other jewellery products.
- Monitor daily sales performance and take corrective actions to achieve targets.
- Maximize average bill value, conversion rate, and repeat purchases.
- Identify opportunities for upselling and cross-selling.

2. Customer Relationship Management

- Provide a premium and personalized customer experience.
- Understand customer requirements, preferences, budget, and occasion.
- Build long-term relationships with customers and encourage repeat business.
- Handle customer queries, complaints, and service issues professionally.
- Follow up with leads, prospects, and existing customers through calls and messages.
- Maintain customer information and ensure proper CRM follow-up.

3. Store Operations & Management

- Manage day-to-day operations of the jewellery store.
- Ensure proper opening and closing procedures are followed.
- Maintain discipline, grooming, and professional standards within the store.
- Ensure jewellery displays, counters, showcases, and visual merchandising are maintained properly.
- Coordinate with inventory and operations teams for stock availability.
- Ensure proper handling, movement, and security of jewellery products.

4. Team Management

- Lead, motivate, and manage the sales team to achieve store targets.
- Allocate daily responsibilities and sales targets to team members.
- Monitor individual sales performance and provide regular feedback.
- Conduct product, sales,



and customer-service training for team members.
- Support team members in handling high-value customers and difficult situations.

5. Product Knowledge

- Maintain robust knowledge of gold, diamonds, lab-grown diamonds, gemstones, jewellery designs, certifications, and pricing.
- Explain product specifications, quality, certification, making charges, and other relevant details to customers.
- Stay updated on new collections, market trends, competitors, and customer preferences.

6. Customer Experience & Brand Representation

- Ensure every customer receives a luxury and memorable shopping experience.
- Maintain the brand's standards of service, presentation, and communication.
- Assist VIP and high-value customers personally when required.
- Support festive campaigns, exhibitions, events, and promotional activities.

7. Reporting & Coordination

- Prepare and share daily, weekly, and monthly sales reports.
- Track sales targets, leads, conversions, customer visits, and follow-ups.
- Coordinate with CRM, marketing, inventory, accounts, and management teams.
- Provide management with feedback on customer preferences, market trends, and competitor activities.

8. Compliance & Security

- Ensure company policies and jewellery handling procedures are strictly followed.
- Maintain accurate documentation for sales, exchanges, returns,



and customer transactions.
- Follow all security and stock-control procedures.
- Ensure the store maintains high standards of confidentiality and operational discipline.

Preferred candidate profile Preferred Candidate Profile

- Bachelor's degree or equivalent qualification in Business, Retail Management, Sales, Marketing, or a related field.
- 37 years of experience in jewellery retail, luxury retail, gems & jewellery, or premium lifestyle brands.
- Candidates with experience in gold, diamond, lab-grown diamond, or luxury jewellery brands will be preferred.
- Strong knowledge of jewellery products, diamonds, gemstones, gold purity, certifications, and pricing.
- Proven track record of achieving sales targets and managing customer relationships.
- Experience in managing and motivating a retail sales team.
- Excellent communication, interpersonal, negotiation, and convincing skills.
- Strong customer-service orientation with a luxury-retail mindset.
- Good knowledge of CRM systems, lead management, and customer follow-up.
- Ability to handle high-value customers and VIP clients professionally.
- Strong leadership, problem-solving, and decision-making abilities.
- Good understanding of retail store operations, inventory coordination, and visual merchandising.
- Presentable, confident, well-groomed, and qualified personality.
- Ability to work under sales targets and in a fast-paced retail environment.
- Willingness to work weekends, holidays, and during festive/peak jewellery seasons when required.
- Immediate joiners or candidates with a short notice period will be preferred.

📌 Walk-in || Jewellery Store Manager/Senior sales Executive (Jaipur)
🏢 New Age Diamonds
📍 Jaipur