Hiring freshers and 6month exp can apply for HR VOICE SUPPORT CSR ROLE
BANGALORE
graduation OR 12TH PASS needed latest ONLY 2024 to 2026 pass out
international voice support
BPO VOICE INTERNATIONAL VOICE CAN APPLY
excellent communication skills
Interview mode VIRTUAL
WFO ROLE 5 DAY WORKING BOTH SIDE CABS
night shift
QUALIFICATION
LATEST 12TH PASS ALSO CAN APPLY BUT EXCELLENT COMMUNICATION
ONLY BA/B.COM /BBA /BMS /BCA ONLY can apply
NOT HIRING BTECH BE OR BSC
only latest graduates or 12th pass can apply
POST GRADUATION MA /MBA CAN APPLY
graduation OR 12TH PASS needed latest ONLY 2024 to 2026 pass out
excellent communication skills
experience 0 to 6month also can apply
Detailed JD
- Working Hours: Shift will be in any of United States of America time zones
- Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- 5 day working cabs available both side rotational shifts
Overall, Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control
Experience Profile
- Prior international BPO work experience preferred
LATEST 12TH PASS ALSO CAN APPLY BUT EXCELLENT COMMUNICATION
ONLY BA/B.COM /BBA /BMS /BCA ONLY can apply
NOT HIRING BTECH /BE OR BSC
only latest graduates or 12th pass can apply
POST GRADUATION MA /MBA CAN also APPLY
graduation OR 12TH PASS needed latest ONLY 2024 to 2026 pass out
excellent communication skills
experience 0 to 6month also can apply
Regards
Neeti
(phone hidden)
call & What s app me Monday to Friday 10am to 6pm
📌 HR -voice CSR Role-Freshers Latest pass out Bangalore Can apply (Bengaluru)
🏢 eTeam
📍 Bengaluru
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