We are looking for an HRMS & Client Success qualified who will be responsible for managing the HRMS portal, supporting clients in their day-to-day requirements, and ensuring smooth adoption and usage of the platform.

The role requires a good understanding of HR processes and HRMS systems, along with strong communication and client-handling skills. The ideal candidate should be comfortable working directly with clients, understanding their requirements, troubleshooting portal-related issues, and coordinating with internal teams for timely resolution.

Key Responsibilities

* Manage and administer the HRMS portal, including employee data, workflows, configurations, and day-to-day updates.

* Act as the primary point of contact for clients for HRMS-related queries and requirements.

* Understand client requirements and provide appropriate solutions through the HRMS platform.

* Assist clients with portal setup, onboarding, employee lifecycle processes, and system usage.

* Conduct client training and walkthroughs on various HRMS modules and functionalities.

* Monitor and resolve client issues related to the HRMS portal within defined timelines.

* Coordinate with product, tech, and internal HR teams to resolve complex issues.

* Ensure accurate and timely maintenance of employee and organizational data on the portal.

* Track client requests, follow up on open issues, and ensure timely closure.

* Identify recurring client issues and suggest process or system improvements.





* Support clients during new feature rollouts, system changes, and process implementations.

* Maintain regular communication with clients and build strong working relationships.

* Prepare reports and provide relevant HRMS data and insights to clients as required.

* Ensure adherence to data confidentiality and HRMS processes.

Requirements

* 13 years of experience in HR Operations, HRMS, HR Tech, HR Shared Services, or a similar role.

* Hands-on experience with any HRMS/HRIS platform.

* Good understanding of core HR processes such as onboarding, employee data management, attendance, leave, payroll coordination, and employee lifecycle.

* Strong client-facing and communication skills.

* Ability to understand client requirements and translate them into system/process solutions.

* Strong problem-solving and troubleshooting abilities.

* Comfortable working with portals, dashboards, reports, and HR technology.

* Good Excel/Google Sheets skills.

* Ability to manage multiple clients and priorities simultaneously.

* Strong follow-up and coordination skills.

Preferred Skills

* Experience working with HRMS/HRIS products in a client-facing or implementation role.

* Experience in HRMS implementation, configuration, or client onboarding.

* Familiarity with SaaS-based HR platforms.

* Basic understanding of APIs, integrations, or system workflows would be an added advantage

📌 HRMS & Client Success Executive (Gurugram)
🏢 Shiprocket
📍 Gurugram