14 Sep
|
HCL Technologies
|
India
14 Sep
HCL Technologies
India
Job Summary
The purpose of this role is to handle calls, resolve customer issues, participate in training, and gather feedback to improve service quality.
Key Responsibilities
1. Handle inbound and outbound calls, addressing customer inquiries and providing accurate information.
2. Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
3. Adhere to processes to ensure high quality customer service.
4. Participate in training sessions to improve product knowledge and communication skills.
5. Gather customer feedback and suggest improvements to enhance service quality.
Skill Requirements
null
Other Requirements
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📌 Trainee-Voice (India)
🏢 HCL Technologies
📍 India