Job Summary

- Develop and enhance ServiceNow platform solutions by configuring applications, forms, workflows, and interfaces that align with ITIL best practices and organizational needs.
- Design, develop, and customize ServiceNow applications and platform components, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, Notifications, UI Pages, UI Macros, Formatters, Scheduled Jobs, Record Producers, Catalog Items, Variable Sets, Catalog Client Scripts, and Workflow/Flow Designer automations to deliver scalable and efficient business solutions.
- Develop standards, processes and support documentation for ServiceNow platform modules.
- Hands-on experience with ServiceNow Service Portal development and customization, including widgets, client controllers, server scripts, AngularJS components, client scripts, themes, and branding configurations.
- Support and maintain the ServiceNow environment, including incident resolution, system enhancements, and platform health monitoring.
- Collaborate with business and technical stakeholders to gather integration and testing requirements, translate them into scalable ServiceNow solutions, and develop testing strategies for Development, QA, and User Acceptance Testing (UAT).
- Understanding of ServiceNow upgrade lifecycle activities, including release assessment, regression testing, remediation, and deployment.
- Collaborate with the ServiceNow Support Team on upgrade strategies, technical assessments, and implementation activities, including raising and tracking HI tickets with ServiceNow to resolve critical platform issues.
- Design and develop testing scenarios and use cases to ensure successful implementation of ServiceNow solutions.
- Configure and troubleshoot data exchange processes using Import Sets, Transform Maps, Data Sources, and Scheduled Jobs.
- Experience working with REST, SOAP, MID Server, IntegrationHub, and Web Services.
- Develop and configure inbound and outbound integrations between ServiceNow and enterprise systems such as Azure AD, Active Directory, Monitoring tools, and third-party platforms.

Key Responsibilities





- Develop and enhance ServiceNow platform solutions by configuring applications, forms, workflows, and interfaces that align with ITIL best practices and organizational needs.
- Design, develop, and customize ServiceNow applications and platform components, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, Notifications, UI Pages, UI Macros, Formatters, Scheduled Jobs, Record Producers, Catalog Items, Variable Sets, Catalog Client Scripts, and Workflow/Flow Designer automations to deliver scalable and efficient business solutions.
- Develop standards, processes and support documentation for ServiceNow platform modules.
- Hands-on experience with ServiceNow Service Portal development and customization, including widgets, client controllers, server scripts, AngularJS components, client scripts, themes, and branding configurations.
- Support and maintain the ServiceNow environment, including incident resolution, system enhancements, and platform health monitoring.
- Collaborate with business and technical stakeholders to gather integration and testing requirements, translate them into scalable ServiceNow solutions, and develop testing strategies for Development, QA, and User Acceptance Testing (UAT).
- Understanding of ServiceNow upgrade lifecycle activities, including release assessment, regression testing, remediation, and deployment.
- Collaborate with the ServiceNow Support Team on upgrade strategies, technical assessments, and implementation activities, including raising and tracking HI tickets with ServiceNow to resolve critical platform issues.
- Design and develop testing scenarios and use cases to ensure successful implementation of ServiceNow solutions.
- Configure and troubleshoot data exchange processes using Import Sets, Transform Maps, Data Sources, and Scheduled Jobs.
- Experience working with REST, SOAP,



MID Server, IntegrationHub, and Web Services.
- Develop and configure inbound and outbound integrations between ServiceNow and enterprise systems such as Azure AD, Active Directory, Monitoring tools, and third-party platforms.

Skill Requirements

- Provides application software development services or technical support, typically for a defined project.
- Develops program logic for current applications, modifies, and analyzes existing application logic. Codes, tests, debugs, documents, implements, and maintains software applications.
- Under general supervision, solves complex problems requiring detailed knowledge of field and industry best practices. Uses experience and problem solving skills to develop and improve processes. May provide guidance to less experienced team members.
- Skills required for this job are typically acquired through the completion of an undergraduate degree and 7+ years of experience.
- Experience with a full suite of ITSM modules, including Incident, Request, Service Portal, Asset Management, discovery & CMDB.
- Experience working with JavaScript, JSON, AJAX, CSS, XHTML, and XML.
- Excellent Written and Spoken English a must.

Other Requirements

- Provides application software development services or technical support, typically for a defined project.
- Develops program logic for new applications, modifies, and analyzes existing application logic. Codes, tests, debugs, documents, implements, and maintains software applications.
- Under general supervision, solves complex problems requiring detailed knowledge of field and industry best practices. Uses experience and problem solving skills to develop and improve processes. May provide guidance to less experienced team members.
- Skills required for this job are typically acquired through the completion of an undergraduate degree and 7+ years of experience.
- Experience with a full suite of ITSM modules, including Incident, Request, Service Portal, Asset Management, discovery & CMDB.
- Experience working with JavaScript, JSON, AJAX, CSS, XHTML, and XML.
- Excellent Written and Spoken English a must.

📌 Subject Matter Expert (Tools&Automation) (India)
🏢 HCL Technologies
📍 India