We are looking for a Customer Support & Retention Manager who can drive customer satisfaction, strengthen client relationships, and improve revenue retention. The ideal candidate will combine customer success expertise, data-driven insights, and robust stakeholder management skills to ensure long-term customer value.
Key Responsibilities
- Analyze customer data in HubSpot to identify trends, customer needs, and opportunities for improving satisfaction and retention.
- Ensure all customer interactions across support channels are accurately recorded, tracked, and tagged in HubSpot.
- Prepare monthly CSAT (Customer Satisfaction) and Voice of Customer (VoC) reports, highlighting trends, insights, and improvement opportunities.
- Identify at-risk accounts proactively and implement strategies to improve customer satisfaction and prevent churn.
- Collect and communicate customer feedback to product and internal teams to support continuous product improvement.
- Manage the complete renewal lifecycle, including demonstrating customer ROI,
negotiating terms, and closing renewals.
- Build strong customer relationships and turn satisfied clients into brand advocates.
- Work toward achieving 100% Net Revenue Retention (NRR) through proactive customer success and retention initiatives.
Required Skills & Qualifications
- 3–5 years of experience in Customer Success, Customer Support, Account Management, or Retention roles.
- Hands-on experience with HubSpot or similar CRM tools.
- Strong analytical and data-driven problem-solving skills.
- Proven experience in customer retention, renewals, and revenue management.
- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship-building abilities.
- Ability to identify customer risks and take proactive corrective action.
How to Apply
Interested candidates can share their updated profile through the following channels:
WhatsApp: (phone hidden)
Direct Apply:https://ats.benchmarkhr.in/careers/share/senior-executive-client-support-69f5a55c6813b2655de428e1v=1789450940890
📌 Customer Support & Retention Manager (Pune)
🏢 Benchmark Interactive Services and Management
📍 Pune
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