About the Role
In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, professional resolution of technical issues.
Success in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.
What You Bring
Education & Experience
- Bachelor's degree with a minimum of 4 years of relevant experience - 4–5+ years of IT experience supporting US, EMEA, or AUS clients - Prior experience working with teams in English-speaking countries - Excellent customer service and communication skills
️ Technical Skills




- Hands-on experience with Active Directory administration & management - Hands-on experience with Office 365 administration & management - Advanced knowledge of Windows 10 diagnostics and troubleshooting - Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS) - Solid application support and troubleshooting skills - Good working knowledge of Azure - Understanding of Windows networking fundamentals (firewalls, switches, ISPs) - Familiarity with backup solutions - Working knowledge of VMware and Hyper-V - Experience with Root Cause Analysis and Incident Trending
What Makes You a Great Fit
- A track record of longevity and commitment in previous roles - Strong team player with a collaborative mindset - Ability to perform under pressure and meet tight deadlines - Dynamic, positive, and personable attitude

📌 Advanced System Administrator (India)
🏢 Innovation Technology By Design
📍 India