JOB DESCRIPTION

Customer Support Executive

Company: Katalysst CPG Consultants LLP

Department: Customer Support / Customer Experience

Location: World Trade Center, Bengaluru

Experience: 1 Year

Employment Type: Full-Time

Role Overview

Seeking a customer-focused and proactive Customer Support Executive to manage customer interactions, address queries, and ensure timely grievance resolution. The ideal candidate should possess excellent communication skills, experience in tele-calling, and the ability to deliver exceptional customer service while maintaining high levels of customer satisfaction.

Key Responsibilities

Customer Query Handling

Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.

Provide accurate information regarding products, services, orders, and company policies.

Ensure timely resolution of customer queries while maintaining professionalism.

Tele-Calling & Customer Engagement

Conduct outbound and inbound calls to assist customers and gather feedback.

Follow up with customers regarding service requests, complaints, and issue resolution.

Maintain a positive customer experience during all interactions.

Grievance Resolution

Handle customer complaints efficiently and empathetically.

Investigate issues and coordinate with internal teams for resolution.

Escalate critical concerns as per defined processes and ensure timely closure.

Maintain records of customer complaints and resolutions.

Customer Experience Management





Build strong relationships with customers through effective communication.

Monitor customer satisfaction levels and identify improvement opportunities.

Ensure adherence to service quality standards and response timelines.

Documentation & Reporting

Maintain accurate records of customer interactions and support tickets.

Prepare daily and weekly reports on customer issues and resolutions.

Track recurring customer concerns and provide insights for process improvements.

Address: Industrial Shed No 33/4, 6th Main, 1st Block, Nandini Layout, Kanteerava Studio, Peenya Main Road, Bengaluru (Bangalore)-560096

Required Qualifications

Bachelor's Degree in any discipline.

Minimum 1 year of experience in Customer Support, Customer Service, Tele-Calling, Call Center Operations, or Customer Relationship Management.

Fresh graduates with solid communication skills and relevant internship experience may also be considered.

Required Skills

Excellent verbal and written communication skills.

Experience in inbound and outbound tele-calling.

Strong customer query-handling and problem-solving capabilities.

Experience in grievance management and complaint resolution.

Good interpersonal and relationship management skills.

Basic knowledge of MS Excel, Word, and CRM tools.

Ability to work in a fast-paced and target-driven environment.

Preferred Industry Background

E-commerce

Retail

FMCG

Consumer Products

Service Industry

BPO / Contact Center

📌 Customer Support Executive (Bengaluru)
🏢 Heera Lal (Proprietor of Fabemon)
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