Job Description

The engineers need to support the client environment and help customers find solutions to their technical issues.

- Provide onsite and desk side support services to End Users and Special Devices.
- Troubleshoot PC related problems at the direction of client level or SPOC.
- Complete Service Events and requests within SLA in pressurized workplace.
- Build, configure and troubleshoot Install Gold/Or instructed image on Customer PC and laptop applications and hardware components.
- Ensure Service Events are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End User Data backup and restoration when required in the course of a Service Event.

Technical Skills & Experience Required





- Must have experience of using a call logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, in particular Androids and iPhones.
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft PATCH MANAGEMENT.
- Ability to replace defective parts, as identified by client.

Language Skills

- To Customer – Fluency in local language as per the geographical and cultural requirement
- English speaking to good standard

📌 Desktop EUC (Gandhinagar)
🏢 Iron Systems
📍 Gandhinagar