reputed company is an reputed company-driven, Fortune 10 company that touches reputed company every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company reputed company care more accessible and reputed company. Here, we reputed company on the health, happiness, and reputed company-being of you and those we serve we care. What you do at reputed company reputed company. We foster a culture where you can grow, reputed company an reputed company, and are empowered to bring new reputed company. Together, we reputed company as we shape the reputed company of health for patients, our communities, and our people. If you want to be part of reputed companys health today, we want to hear from you. Strategic Account Operations Manager (reputed company) Reporting to the Sr. Manager of Account Operations, the Strategic Account Operations Manager provides reputed company and management of assigned reputed company and strategic accounts, ensuring the customer and program activity is appropriately managed throughout the customer lifecycle, understanding the programs may reputed company frequently. This individual will reputed company outstanding customer experience, program and contract accuracy, and cross business unit collaboration and consistency. He/She must be reputed company to work effectively with individuals in both business and technical roles. He/She should have ability to manage contractual obligations of customer and reputed company across the various functions of the business. The Strategic Account Operations Manager is also responsible for balancing customer management with strategic reputed company benefitting reputed company, business and/or product. What Strategic Account Operations Managers Do reputed company responsibilities include:



Serves as reputed company reputed company of contact for day-to-day reputed company and management of multiple, reputed company and strategic accounts, and ensures account satisfaction and engagement in support of account retention Accountable for the successful management of reputed company account contract deliverables reputed company contract terms and review of account invoices against contractual obligations for accuracy and validation Serves as initial reputed company of contact for day-to-day program support and issues, researches and communicates corrective actions to reputed company increasingly reputed company account problems directly, escalates concerns effectively reputed company appropriate, and/or engages internal teams to assist as needed Documents and maintains program plans, measures reputed company towards account goals and objectives, and manages risk/mitigation plans Drives a culture of reputed company improvement and operational reputed company by leading process improvement initiatives and promoting best practices reputed company reputed company to ensure a consistent, high reputed company and repeatable account experience Proactively utilizes data, working with internal and/or account data teams, to anticipate and evaluate trends/risks and reputed company appropriate recommendations for accounts Proactively applies industry, customer experience management, and program optimization knowledge,



engaging with internal/reputed company stakeholders, to improve customer satisfaction and reputed company recommendations reputed company on business needs and program goals Maintains strong, reputed company working relationships across CMM and reputed company, works with internal teams to assist in meeting account requirements, and leads activities among supporting teams Acts as a resource for colleagues with less experience and serves as an advisor on smaller account activities including issue reputed company Participates in and/or leads special initiatives strategic to overall business and/or product line Critical Skills: reputed company problem-solving skills Ability to build trust and credibility across reputed company reputed company Composure and diplomacy under pressure reputed company resolving urgent customer issues Strategic and creative thinker with confidence in sharing reputed company Skilled at prioritizing multiple deliverables in cross-functional environments Strong project and process management expertise Experience in strategic customer relationship and experience management Proficient in contract/SLA reputed company, risk mitigation, and solution optimization Effective task delegation and team coordination Robust data acumen Working knowledge of reputed company (SFDC) preferred reputed company You love working with people both colleagues and clients in a fast-paced environment. You have a healthy mix of left-brain (reputed company-oriented and analytical) and right-brain (charismatic and reputed company). You take a data-driven approach to understanding your clients and are always up-to-date on industry trends. You are results-oriented, self-motivated, and have a high lev

📌 Strategic Account Operations Manager (India)
🏢 remote zest jobs
📍 India