Were looking for aSenior Shared Services Coordinator - HR Services | This role is Office Based, Hyderabad OfficeSenior Shared Services Coordinator | People Function HR Shared ServicesLocation: Hyderabad Office (expectation to work until 12 PM Pacific Time to accommodate global time zones) / Till 1 AM IST (Transport Provided)Reports To: Manager, Shared Services OperationsRole OverviewAs a member of the Operational Excellence team, this role plays a pivotal part in supporting and improving HR service delivery. The Senior Shared Services Coordinator focuses on process standardization, system optimization, knowledge base development, reporting, change management, and operational execution. The role closely partners with People Advisory Team, People Systems, IT, and other stakeholders to support HR Service Delivery platforms, including current use of ServiceNow HR Service Delivery as the primary system for HR case management, ticketing, approval workflows, audit processes, and workflow automation within the HR operating model, ensuring processes are effective, consistent, compliant, and scalable. Responsible for driving operational initiatives, maintaining process documentation, supporting change management, and turning insights into actionable improvementsThis is a global role, requiring collaboration with teams across multiple regions. The Senior Shared Services Coordinator will balance both global and regional responsibilities, ensuring alignment between global standards and local requirements.In This Role You WillProcess & Operational Excellence:Lead and optimize HR operational processes, with a strong focus on designing, improving, and automating workflows to ensure efficiency, accuracy, and complianceDocument, maintain,



and improve workflows using Lucidchart (or equivalent tool)Identify and resolve operational inefficiencies, gaps, and bottlenecks through process redesign and continuous improvementEnsure HR processes are consistently designed and embedded into HR service delivery workflows across systemsTake ownership of assigned operational initiatives, driving improvements from design through implementationLeverage automation and AI tools to modernize HR workflowsPolicy Enablement & Knowledge Base:Translate HR policies into operational procedures, SOPs, and knowledge base contentBuild, expand, and maintain the HR knowledge base, ensuring content is accurate, actionable, and aligned with current HR processesPartner with HR teams to provide guidance, updates, and training materials for HR documentation and system usageExplore and apply AI-enabled tools to improve knowledge management and documentationHR Service Delivery & Systems:Support and enhance HR service delivery platforms, including ServiceNow HR Service Delivery and other workflow systems used to manage HR cases, approvals, and automationExperience with HR service delivery or workflow platforms such as ServiceNow, Salesforce, or similar systems used to design, configure, and optimize HR case management, approval workflows, and automationEnsure data integrity within HR systems through regular audits and reviewsProvide training and guidance to HR teams on system usage,



workflows, and best practicesDrive continuous improvement of HR workflows and system-enabled processesReporting, Metrics & Project Execution:Design, maintain, and continuously improve HR reports, dashboards, and data analytics to support decision-makingTrack operational initiatives, projects, and process improvements using Asana, ensuring clarity on timelines, responsibilities, and dependenciesIdentify trends, recurring issues, and opportunities for improvement, and provide clear, data-driven recommendations to leadershipUse data, automation, and AI tools to enhance reporting and insightsProgram & Change Management:Lead coordination and delivery of key operational initiatives, ensuring projects stay on track and aligned with business prioritiesSupport change management initiatives related to HR operations, system enhancements, and workflow improvementsDrive adoption of new workflows, automation, and digital tools across HR teamsSupport successful implementation and integration of improved processes and system enhancementsYou Have Got What it Takes, if You haveBachelors degree or equivalent experience4 years of experience in HR operations, HR service delivery, HRIS, or HR systems / workflow optimization rolesHands-on experience designing, improving, or automating HR workflows, case management processes, or system-enabled HR processesExperience with HR service delivery or workflow platforms such as ServiceNow, Salesforce, or similar systems used for workflow design and automationExperience with process mapping and workflow design tools such as LucidchartExperience with project tracking tools such as Asana (or similar platforms)Advanced Excel skills .

📌 Senior Shared Services Coordinator - HR Services | (India)
🏢 Cornerstone OnDemand
📍 India