Hiring: Contact Center Head – Bengaluru

Location: Bengaluru

Experience: 15+ Years

CTC: Up to ₹40–45 LPA

We are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup

Key Responsibilities:

- Lead large-scale Contact Centre / BPO operations across inbound and outbound processes.
- Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role.
- Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs.
- Own P&L;, cost optimization and operational efficiency.
- Leverage AI, automation and analytics to improve customer experience and operational performance.




- Partner with senior stakeholders to drive business growth and continuous improvement.

Ideal Candidate:

- 12 years of experience in Contact Centre / BPO / Telesales / Customer Operations.
- Strong experience managing large-scale sales team and outsourced operations.
- Proven track record in target-driven outbound sales environments.
- Solid exposure to P&L;, vendor management, KPI/SLA governance and process improvement.
- Experience in a fast-paced, technology-led or startup environment will be preferred.
- Strong leadership, stakeholder management and commercial acumen.

Interested candidates can share their updated CVs at

or Whatsapp on (phone hidden)

📌 Contact Center Manager (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru