Support Exceptional Service Across the UK Home Care Industry

Exceptional home care depends on accurate records, responsive coordination, and thoughtful communication. The Office Administrator supports these priorities across compliance, care administration, recruitment, visit reconciliation, and general office operations. By connecting India-based expertise with a UK healthcare team, this role offers meaningful global exposure, a balanced daytime schedule, and long-term growth with Emapta for top 1% talent seeking impact.

Snapshot

- Employment Type: Full-time
- Work Setup: Onsite, India
- Shift: Day Shift, 8:00 AM-5:00 PM UK Business Hours, Weekends Off

Benefits

- Competitive package
- Medical life insurance
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Employee engagement initiatives
- Mentorship and exposure to global leaders and teams
- Diverse, inclusive, and supportive culture
- Transparent performance management
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

Candidate Profile

- 5+ years of relevant experience in office administration, healthcare administration, recruitment coordination, payroll support, reconciliation, or a related field
- Bright, proactive, eager-to-learn, and highly adaptable approach
- Strong intellectual ability, attention to detail, and capacity to learn processes quickly without requiring extensive specialist experience

Essential

- Excellent spoken and written English
- Clear, neutral, and easily understandable English accent
- Solid verbal communication skills and confidence speaking with UK-based clients, candidates, care professionals, and colleagues
- High attention to detail and ability to follow structured processes
- Confidence working with numbers, reports, reconciliations, and administrative data
- Excellent organizational and time-management skills
- Ability to learn new systems, processes, and terminology quickly
- Professional, friendly, patient, and empathetic telephone manner
- Capacity to work independently and recognize when to escalate an issue
- Discretion when handling confidential and sensitive information
- Willingness to work flexibly when required for month-end activities, audits, or other business needs
- Availability to adjust start and finish times when operationally required and agreed upon in advance
- Willingness to work approved additional hours in accordance with applicable overtime procedures
- Willingness to work fully onsite

Desirable

- Previous experience in a UK home care, healthcare, or social care environment
- Background in care administration or care planning




- Familiarity with care plans, care schedules, medication changes, and care visit administration
- Exposure to recruitment screening or coordination
- Knowledge of invoicing, payroll administration, reconciliation, or general office administration
- Proficiency in care management or scheduling systems, particularly Birdie

Communication and Cultural Awareness

- Strong communication and active listening skills, with the ability to understand and communicate effectively with customers across a range of British accents and dialects
- Ability to communicate clearly, listen attentively, and adapt to different communication styles
- Warm, patient, friendly, and professional approach in every interaction

Responsibilities

Compliance Administration

- Complete daily compliance checks and administrative activities according to established processes.
- Retrieve and review relevant reports and records to ensure all required information is complete and accurate.
- Identify discrepancies, missing information, and potential issues, escalating them to the appropriate UK team members.
- Maintain accurate records and supporting documentation.
- Follow clearly defined compliance processes and complete all required checks within agreed timelines.
- Support the UK team with additional compliance-related administrative tasks as required.

Care Administration

- Support the administration and maintenance of care-related records and documentation.
- Assist with care plan updates and amendments, where appropriate, after completing the required training.
- Process updates arising from changes to medication, family requirements, care arrangements, or client circumstances.
- Maintain knowledge of key home care terminology and processes, including care plans, schedules, visits, and supporting documentation.
- Perform general care administration activities during periods of available capacity.

Visit Reconciliation and Month-End Support

- Reconcile care visits and associated records to ensure all information is accurate and complete.
- Verify that care professionals have submitted the required hours and recorded visits correctly.
- Identify and flag discrepancies involving visit duration, additional carers, supervision visits, or other adjustments that may affect invoicing or payroll.




- Prepare and verify information for the external payroll team.
- Assist with month-end invoicing and payroll-related checks.
- Complete month-end activities during the first few days of each month, providing approximately 2 days of support depending on workload.

Recruitment Administration

- Conduct initial screening of applicants and respond to recruitment enquiries.
- Contact candidates by telephone to confirm their location, commute considerations, availability, right to work, relevant experience, and other predefined screening criteria
- Record clear and useful qualitative notes from candidate conversations.
- Assess candidates' communication skills, professionalism, friendliness, and suitability against agreed criteria.
- Schedule interviews with the appropriate UK team members.
- Maintain recruitment calendars and interview records.
- Organize candidate notes and supporting information.

Telephone and General Office Administration

- Answer incoming telephone calls and provide a skilled and friendly first point of contact.
- Take accurate messages and transfer calls to the appropriate team members.
- Make follow-up calls as required.
- Provide general administrative support to the office and wider team.
- Assist with other operational tasks as a flexible and dependable member of the office team.

About the Client

Our client is an award-winning home care provider dedicated to helping older adults live safely, independently, and comfortably in their own homes. Through personalized support, highly trained care professionals, and a compassionate local team, it delivers trusted services spanning companionship, personal care, specialist support, and complex care. Recognized for service quality and a people-first culture, the organization continues strengthening communities while giving families confidence, reassurance, and dependable support when it matters most across every stage of the care journey.

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

#Emapta Era #Emapta India

📌 Office Administrator (India)
🏢 Emapta Global
📍 India