Role: Service

Now CMDB Lead (ITOM / AIOps)
Experience:

5–10 Years (with strong Discovery experience)
Shift

- 2:30 PM to 11:30 PM

Job Summary
We are looking for a

Service

Now CMDB Lead

with deep expertise in

ITOM (Discovery, Service Mapping) and AIOps .

The ideal candidate will lead CMDB strategy, design, and governance while driving accurate configuration data across enterprise environments.

This role requires hands-on experience in

Service

Now Discovery

and a strong understanding of

CSDM alignment and data quality frameworks .

Key Responsibilities
Lead

CMDB architecture, design, and implementation

aligned with business and IT objectives
Drive

Service

Now Discovery implementation and optimization

across on-prem and cloud environments
Ensure

CMDB data accuracy, reconciliation, and governance

using best practices
Define and implement

CSDM-compliant data models

and relationships
Collaborate with stakeholders across ITSM, ITOM, and business teams to ensure CMDB adoption
Implement and manage

Service Mapping

for critical business services
Integrate CMDB with external tools (monitoring, cloud platforms, asset systems)
Support

AIOps initiatives

leveraging CMDB for event correlation and root cause analysis
Establish

data certification,



normalization, and lifecycle management processes
Provide leadership in

greenfield or transformation programs

Required Skills & Experience
5–10 years

of overall IT experience with

strong hands-on Service

Now CMDB expertise
Proven experience in

Service

Now Discovery (minimum 3–5 years preferred)
Strong knowledge of

ITOM modules

– Discovery, Service Mapping, Event Management
Experience with

AIOps / Predictive Intelligence / event correlation frameworks
Deep understanding of

CMDB data modeling, identification & reconciliation rules (IRE)
Experience working with

CSDM (Common Service Data Model)
Hands-on experience with

integrations (REST, MID Server, cloud APIs – AWS/Azure/GCP)
Exposure to

large-scale enterprise implementations / greenfield setups
Strong stakeholder management and leadership skills

Valuable to Have
Experience with

Hardware Asset Management (HAM)

and

Software Asset Management Professional (SAM Pro)
Knowledge of

cloud discovery (AWS, Azure, GCP)
Familiarity with

Service

Now best practices and security standards
Certifications such as

Service

Now Certified System Administrator (CSA)

or

CIS-ITOM

📌 ServiceNow CMDB Lead (ITOM / AIOps) (India)
🏢 TriluxTech
📍 India