We are looking for 10 plus year experienced Delivery Manager who can take end-to-end ownership of client accounts, drive delivery excellence, build strong senior-level client relationships, and contribute to account growth and retention. The ideal candidate should be comfortable engaging directly with senior client stakeholders, including CTO/CXO-level executives, and should have a strong understanding of both delivery and business objectives.Key Responsibilities 1. Client Relationship Management - Own and strengthen relationships with key client stakeholders across assigned accounts. - Establish trusted relationships with senior client stakeholders, including CTO/CXO-level executives. - Act as a primary point of contact for client escalations and critical delivery matters.- Understand the client's organizational structure, key decision-makers, business priorities, and expectations. - Conduct regular client interactions and proactively address concerns before they become major escalations. - Maintain strong client satisfaction and long-term relationships. 2. End-to-End Delivery Management- Take ownership of end-to-end delivery across assigned projects/accounts. - Ensure projects are delivered within agreed scope, timelines, quality standards, and commercial commitments. - Drive delivery governance, planning, risk management, issue resolution, and stakeholder communication. - Proactively identify delivery risks and implement appropriate mitigation plans.- Ensure escalations are handled effectively and resolved at the appropriate level. - Coordinate with internal delivery, technology, operations, and leadership teams to ensure seamless execution. 3. Account Growth&Mining; - Identify opportunities for account expansion, cross-selling, and up-selling. - Understand client business needs and identify areas where additional solutions or services can create value.



- Work closely with internal sales/business teams to convert identified opportunities into account growth.- Contribute to account retention and strengthen the organization's position within the client account. - Demonstrate a transparent understanding of the commercial value and growth potential of assigned accounts. 4. Commercial&Financial; Management - Participate in commercial discussions with clients, including rates, change requests, renewals, estimates, and scope changes. - Understand project/account commercials and their impact on revenue and margins. - Support budgeting, forecasting, resource planning, and financial management for assigned accounts.- Work with relevant stakeholders to manage commercial risks and ensure profitability. - Take ownership of commercial conversations within the defined authority and approval framework. 5. Stakeholder&Escalation; Management - Serve as the senior escalation point for client-facing delivery issues. - Independently manage critical situations and determine when additional internal support is required. - Engage the appropriate internal stakeholders to resolve complex delivery, operational, or commercial challenges.- Maintain clear communication with clients throughout the resolution process. - Ensure escalations are converted into opportunities to strengthen client confidence and relationships. 6. Team&Resource; Management - Provide leadership and direction to delivery teams across assigned projects/accounts. - Work closely with project managers, technical leads, and other functional teams to ensure effective execution. - Support resource planning and ensure appropriate skills and capacity are available to meet client commitments.- Promote accountability, collaboration, and delivery excellence across teams. 7. Delivery Excellence&Continuous; Improvement - Establish and maintain effective delivery governance and operational processes. - Drive continuous improvement, automation, optimization, and operational excellence initiatives. - Monitor delivery performance against agreed KPIs and client expectations. - Identify opportunities to improve efficiency, quality, productivity, and customer experience.

📌 Delivery Manager (Remote), Kannur (India)
🏢 Recognized
📍 India