You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through creative technologies and software.- Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous. - Ensure accurate and timely updates of logged support issues on the in-house call logging system. - Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.- Assist with the occasional implementation, testing, and writing of documentation - Test and troubleshoot new versions prior to release.



- Prioritize numerous issues of varying severity&service; levels and deal with them accordingly. Log and manage support cases with 3rd parties. Job Requirements - Experience in the F&B; and/or Hotel industry. - Experience in the support or installation&configuration; of OPERA products, together with the associated customer training, is a plus, not a requirement. - Enthusiastic user of OPERA. - Experience in the hospitality industry is desirable. - Experience training employees on systems and operations in the front desk and reservations department is an advantage.- Good interpersonal skills with both customers and cross-functional teams.

📌 Service Delivery Specialist (Delhi/Bengaluru) (India)
🏢 Leading
📍 India