Job Description

- Oversee day-to-day hotel operations across assigned departments, ensuring smooth and efficient functioning.
- Drive operational standards, guest satisfaction and service excellence in line with brand and hotel objectives.
- Coordinate with HODs to ensure achievement of operational, financial and guest experience targets.
- Monitor hotel performance, identify operational gaps and implement timely corrective actions.
- Ensure compliance with brand standards, statutory requirements, safety, hygiene and quality standards.
- Support the Cluster General Manager in implementing business strategies, operational initiatives and improvement plans.
- Review guest feedback, RPS/GSS scores and service trends, driving focused actions to improve guest satisfaction.
- Optimize manpower, resources and operational costs while maintaining service quality and productivity.
- Lead cross-functional coordination during peak periods, events, business challenges and operational requirements.
- Develop and motivate operational teams, fostering accountability, teamwork and a robust service-oriented culture.

📌 Operations Manager @ ibis Mumbai Airport
🏢 AccorHotel
📍 Mumbai