Job Category: Customer Service

Job Description:

Key Responsibilities 1. People Management

- Lead, motivate, and support a team of associates to achieve performance targets.
- Conduct regular 1:1s, feedback sessions, and performance discussions.
- Drive employee engagement and foster a positive team culture.
- Identify training needs and coordinate upskilling initiatives.
- Manage leaves, roster alignment, and team discipline as per company policies.

2. Operational Delivery
- Oversee daily operations to ensure smooth workflow and target achievement.

Monitor key KPIs such as quality, productivity, efficiency, and SLA adherence.

Responsibilities:

As an Employee Engagement Lead, primary responsibilities include creating a positive work workplace by developing engagement strategies such as employee recognition programs and team building activities supported by the collaboration with respective client areas� leaders and HR and support groups.

Qualifications:

At least 2ndyr College Level or Sr. High Graduate 0 - 1 Year

📌 Assistant Manager (Pune)
🏢 EXL Service
📍 Pune