Job Description:

About Retail Lending:

The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bank.

About the Role:

The Operations officer is responsible for post sanction processing of loans, after verification of pre sanction documents and loan agreements and dispatching varified files with proper system updation to central storage, reconciliation with central team and managing the repayment instrument dispatch. The job holder is also responsible for ensuring internal and regulatory compliance and resolving customer service requests/complaints within stipulated TAT.

Key Responsibilities:

- Handle customer queries and provide appropriate solutions while maintaining high service standards
- Process loan documents submitted for account opening and ensure its subsequent disbursement
- Validate the submitted documents as per bank’s process and policies
- Responsible for the dispatch of disbursed files, repayment instruments etc., to central storage post updating the same in system
- Reply/revert on time for concurrent audit queries and ensure that satisfactory audit ratings are obtained

Qualifications:

Optimal qualification for success on the job is:

- Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:





For successful execution of the job, the candidate should possess the following:

- Knowledge of Finacle/ other banking softwares
- Valuable communication (both written and verbal) and presentation skill
- Ability to handle pressure and meet deadlines
- High sales orientation to meet the sales targets consistently
- Ability to manage complex client situations

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 RO:RL - Operation CPC Operations Officer - Retail (Dibrugarh)
🏢 Axis Bank
📍 Dibrugarh