TCS is Hiring for

nSkill:-Workspace One SME

nExp:-10 to 16

nLocation:- Kolkata

nJD

nMust have Skill:-

nWorkspace ONE UEM & Workspace ONE Access Administration

nDevice Lifecycle Management (Windows, macOS, iOS, Android)

nIdentity, SSO, MFA, Conditional Access (Azure AD / Entra)

nL2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles)

nAutomation & Scripting (PowerShell / REST APIs)

nIncident, Problem, Change Management (ITIL – L3)

nJob Requirements*

n

n
- Hands‐on experience with Workspace ONE UEM and Workspace ONE Access
n
- Robust understanding of MDM / EMM / Endpoint Management concepts
n
- Experience managing Windows 10/11, macOS, iOS, and Android devices
n
- Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access
n
- Experience troubleshooting device enrollment, profiles, apps, certificates, compliance
n
- Working knowledge of PowerShell and REST APIs for automation
n
- Basic understanding of networking, VPN, certificates, and security
n
- Familiarity with ITIL processes in enterprise support environments
n
- Strong documentation,



communication, and stakeholder coordination skills
n

nKey Responsibilities*

n

n
- Provide L2.5‐level support for Workspace ONE UEM and Access platforms
n
- Handle advanced escalations related to enrollment, authentication, compliance, and app deployment
n
- Manage device lifecycle including onboarding, policy enforcement, and decommissioning
n
- Configure and maintain profiles, compliance policies, restrictions, and applications
n
- Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra
n
- Perform root cause analysis (RCA) and implement preventive actions
n
- Automate routine operational tasks using PowerShell and Workspace ONE APIs
n
- Assist L3 teams during upgrades, rollouts, migrations, and enhancements
n
- Ensure adherence to security, audit, and compliance standards
n
- Create and maintain SOPs, KBs, and runbooks
n
- Mentor L1/L2 teams and support knowledge transfer
n

📌 Workspace One SME (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata