Role Overview

We are looking for a VM/CX Manager to own visual merchandising standards and customer experience across our stores.

Industry (mandatory) - FMCG / Premium Retail / Grocery Retail / Lifestyle Retail / Fashion Retail / D2C Retail

Key Responsibilities: -

Visual Merchandising

- Define and roll out VM guidelines (layout, planograms, signage, displays) across stores.
- Conduct regular store visits/audits to ensure VM standards are maintained.
- Plan and execute VM for current launches, seasonal themes, and promotions.

Customer Experience

- Define and monitor customer experience standards across stores - store ambience, staff behaviour, and service quality.




- Track customer feedback/complaints and work with store teams to resolve and improve experience.
- Train store teams on VM and CX standards along with the L&D; team.

What We Are Looking For

- 2-4 years of experience in visual merchandising and/or customer experience in a retail environment.
- An eye for store aesthetics, layout, and merchandising standards.
- Strong ability to train and align store teams on VM/CX standards.
- Comfort with frequent store visits and hands-on execution.
- Good communication and coordination skills.

Share your resume to [email protected]

📌 Visual Merchandising & Customer Experience (VM/CX) Manager (Gurugram)
🏢 EMRIOM SOLUTIONS
📍 Gurugram