Role: UNIX SI

Location: Pune

Experience: 6-10 Years

Must-Have

- Knowledged of Unix/Linux is must.
- Should have good experience in analysis of alerts and events.
- Positive monitoring skills, good communication skills and should be a team player.
- Enthusiastic, hardworking and sound logical skill to trouble shoot any issue and should be able to handle multiple task.
- Must have knowledge of Incident management and change management.

Good-to-Have

RHEL certified professional Knowledge of the ITIL framework, vocabulary and best practices SN

Role descriptions / Expectations from the Role

1

Support processes (currently aligned to ITIL best practice)

2

Regularly monitors and resolves the Alerts, incidents and Changes, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services

3

The provision of advice and consultancy aimed at minimizing the occurrence and impact of service incidents through process improvement

4

Proactive to trouble shoot issue and fix it from root, customer queries to be handled wisely and effectively.

5

Ensures that all requests from users for assistance are handled promptly and effectively

📌 Unix Si (Pune)
🏢 Tata Consultancy Services
📍 Pune