Role: UNIX SI

nLocation: Pune

nExperience: 6-10 Years

nMust-Have

n1.Knowledged of Unix/Linux is must.

n2.Should have valuable experience in analysis of alerts and events.

n3.Good monitoring skills, good communication skills and should be a team player.

n4.Enthusiastic, hardworking and sound logical skill to trouble shoot any issue and should be able to handle multiple task.

n5.Must have knowledge of Incident management and change management.

nGood-to-Have

n

n
- RHEL certified professional
n
- Knowledge of the ITIL framework, vocabulary and best practices
n

nSN

nRole descriptions / Expectations from the Role

n1

nSupport processes (currently aligned to ITIL best practice)

n2

nRegularly monitors and resolves the Alerts, incidents and Changes,



status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services

n3

nThe provision of advice and consultancy aimed at minimizing the occurrence and impact of service incidents through process improvement

n4

nProactive to trouble shoot issue and fix it from root, customer queries to be handled wisely and effectively.

n5

nEnsures that all requests from users for assistance are handled promptly and effectively

📌 UNIX SI (Pune)
🏢 Tata Consultancy Services
📍 Pune