Roles and Responsibilities:

End-to-End Operations Management

• Own candidate and partner operations, ensuring key activities are tracked and closed within TATs.

• Drive key milestones and identify operational gaps and risks and drive timely resolution

• Ensure SOP adherence while proactively identifying and resolving operational gaps.

Candidate & Partner Management

• Own candidate concerns and escalations, ensuring timely resolution and clear communication.

• Build strong relationships with university partners and act as a key POC for their requirements.

• Monitor partner performance and drive improvements in delivery and experience.

Stakeholder & Cross-Functional Management

• Coordinate with university partners, campus POCs and Corporate teams for seamless execution.

• Drive cross-functional alignment, clear ownership and timely closure of dependencies.

• Manage escalations with urgency, maturity and effective communication.

Team Management & Accountability

• Lead and support campus/team POCs across candidate and partner operations.

• Delegate responsibilities, track deliverables and drive timely execution.





• Review performance and foster a culture of ownership and accountability.

Data, Performance & Reporting

• Track candidate, partner and operational metrics to monitor performance.

• Analyze trends and identify recurring issues, risks and improvement opportunities.

• Drive regular reviews and maintain accurate dashboards, trackers and reports.

Process Improvement & Operational Excellence

• Identify recurring operational challenges and implement sustainable solutions.

• Standardize processes and drive consistent SOP adoption across teams and campuses.

• Continuously improve efficiency, TATs, candidate experience and partner satisfaction.

The Successful Applicant:

• 3-4 years of experience in operations, partner management, program management, student/candidate operations or a similar role.

• Experience in HEIs, universities, EdTech or a quick-paced startup environment is preferred.

• Experience managing teams, POCs, partners or cross-functional stakeholders.

📌 Program Manager (Gurugram)
🏢 Virohan
📍 Gurugram