Technical Support Executive (Customer Care)Location: Mohali, India (Work from Office)

Employment Type: Full-Time

Shift: Fixed Night Shift (Supporting North American Operations)

Job SummaryAerowerks is seeking a highly motivated Technical Support Executive to join our Customer Care team. The role requires excellent communication skills, strong customer service abilities, and the capability to coordinate multiple operational activities, including technical support, installations, repairs, shipping, maintenance, and customer follow-ups.

The successful candidate will act as the primary point of contact for customers, service technicians, installation teams, and third-party service providers to ensure smooth execution of customer requests and timely resolution of issues.

Key ResponsibilitiesCustomer Support &

- Technical Assistance

- Respond to customer inquiries via phone, email, and support tickets.
- Provide first-level technical troubleshooting and assistance for Aerowerks equipment and systems.
- Diagnose issues using technical documentation, manuals, and troubleshooting guides.
- Escalate complex technical problems to engineering or senior support teams.

Installation Coordination
- Schedule and coordinate installation activities with customers, technicians, and project teams.
- Track installation progress and ensure all required resources are available.
- Maintain communication between customers and installation personnel throughout project execution.

Repair & • Maintenance Coordination
- Manage repair and maintenance requests from customers.
- Coordinate service visits and preventive maintenance activities.
- Follow up on open repair cases until successful resolution.
- Maintain detailed records of service activities and customer feedback.





Shipping & • Logistics Support
- Coordinate equipment and parts shipments with internal teams and logistics providers.
- Track shipment status and proactively update customers.
- Assist customers with shipping-related inquiries and delivery schedules.

Third-Party Vendor Coordination
- Communicate with third-party service providers, contractors, and vendors for repair and installation activities.
- Schedule service visits and monitor completion of work.
- Ensure vendors meet customer requirements and service expectations.
- Obtain and share updates with customers and internal stakeholders.

Case Management & • Documentation
- Create, update, and manage cases in CRM and service management systems.
- Maintain accurate service records, repair history, installation updates, and customer communications.
- Generate reports and provide operational updates as required.

Required Skills
- Excellent verbal and written English communication skills.
- Strong customer service and relationship management abilities.
- Ability to confidently communicate with international customers, technicians, and service partners.
- Strong organizational and multitasking skills.
- Analytical thinking and problem-solving capabilities.
- Ability to manage multiple projects, service cases, and follow-ups simultaneously.
- Proficiency in Microsoft Office, email communication, and CRM platforms.
- Comfortable working in a fixed night-shift workplace from the office.

Preferred Qualifications
- Bachelor's Degree.
- Fresher or Experience in Technical Support, Customer Care, Service Coordination, Helpdesk, Logistics Coordination, or Operations Support.
- Experience coordinating installations, repairs, maintenance activities, or third-party vendors will be an added advantage.

📌 Technical Support Executive (Chandigarh)
🏢 Aerowerks
📍 Chandigarh