Role: ServiceNow Developer( ITSM )

Location: Trivandrum

Exp: 4-12 Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

- Platform Development & Configuration
- Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.
- Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
- Customize Service Portal and CMS components for enhanced user experience.
- Perform instance management, update set promotion, and release coordination.
- Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
- Integrate ITSM processes with CMDB and Service Catalog.
- Implement SLA definitions, escalation rules, and reporting dashboards.
- Configure MID Servers, credentials, probes, and sensors for Discovery.




- Build and maintain agile and static Service Maps to support CMDB accuracy and change impact analysis.
- Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.
- Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
- Implement and maintain Hardware and Software Asset Management modules.
- Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
- Configure and support Security Incident Response and Vulnerability Response modules.
- Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.
- Automate threat intelligence workflows and remediation processes.

📌 ServiceNow Developer( ITSM ) (Thiruvananthapuram)
🏢 Tata Consultancy Services
📍 Thiruvananthapuram