RESTAURANT MANAGER – Company: Spice Grill & Flame (SGF) Position: Restaurant Manager Location: Delhi / NCR Experience: 2–6 Years Salary: ₹20,000 – ₹25,000 per month Employment Type: Full-Time Job SummaryWe are looking for an experienced and responsible Restaurant Manager to manage day-to-day outlet operations, ensure excellent customer service, maintain food and hygiene standards, control costs, and achieve sales targets. The ideal candidate should have strong leadership, communication, team-management, and operational skills with hands-on experience in restaurant operations. Key Responsibilities1.

Outlet

OperationsManage complete day-to-day operations of the restaurant outlet. Ensure the outlet opens and closes on time as per company SOP. Monitor staff deployment and ensure smooth operations during peak hours. Ensure all operational checklists are completed properly. Maintain proper coordination between kitchen, service, delivery, and management teams.

- Sales & RevenueAchieve daily, weekly, and monthly sales targets. Monitor outlet sales and identify opportunities to increase revenue. Drive upselling and cross-selling among the team. Monitor online and offline orders and ensure timely order processing. Track discounts, offers, cancellations, and complimentary orders. 3.

Staff

ManagementManage and supervise all outlet staff. Prepare staff duty rosters and ensure proper manpower availability. Monitor attendance, punctuality, grooming, and discipline. Conduct staff briefings and provide regular operational instructions.



Identify staff performance issues and report them to HR/Management. Support recruitment and onboarding requirements when necessary.

- Food Quality & HygieneEnsure food quality and presentation meet SGF standards. Monitor kitchen hygiene, cleanliness, and food safety practices. Check raw material quality and storage conditions. Monitor food wastage and take corrective action. Ensure proper FIFO/FEFO practices wherever applicable. Conduct regular cleanliness checks of the kitchen, dining area, washrooms, and storage areas.
- Inventory & Cost ControlMonitor daily stock and ensure proper stock records are maintained. Check inward and outward movement of inventory. Control food wastage, pilferage, and unnecessary consumption. Ensure stock is properly stored and used according to company standards. Coordinate with the inventory/base kitchen team for regular requirements. Report shortages, excess consumption, or discrepancies immediately.
- Cash & Financial ControlMonitor daily cash transactions and outlet expenses. Ensure all sales are properly recorded in the POS/system. Verify cash, online payments, and other collections. Ensure no personal accounts, personal UPI IDs, or unauthorized payment methods are used for company transactions.



Submit daily sales and expense reports to management. 7.

Customer

ServiceEnsure excellent customer experience at the outlet. Handle customer complaints professionally and resolve issues promptly. Monitor customer feedback and online ratings. Ensure service standards are maintained consistently. Take corrective action based on customer feedback. 8.

Online

PlatformsMonitor Swiggy, Zomato, and other online ordering platforms. Ensure menu availability, pricing, offers, and operating hours are updated. Monitor order acceptance, preparation time, cancellations, and customer ratings. Coordinate with the online sales/operations team for any platform-related issue.

- Compliance & ReportingEnsure all company SOPs and HR policies are followed. Maintain daily attendance and operational records. Submit daily sales, stock, wastage, expense, and operational reports as required. Immediately report any serious incident, safety concern, staff dispute, financial discrepancy, or policy violation to management. Ensure fire safety equipment and other required safety measures are properly maintained.

Required

Skills2–6 years of experience in restaurant/hospitality operations. Strong team-management and leadership skills. Good communication and customer-handling skills. Knowledge of restaurant sales, inventory, and cost control. Basic knowledge of POS, Swiggy/Zomato, MS Excel, and reporting. Ability to work under pressure and manage peak-hour operations. Robust problem-solvi

📌 Restaurant Manager (New Delhi)
🏢 SGF - India
📍 New Delhi