Jio Is inviting applications for the role Resident Engineer Service Assurance SBIRequirement- Education: BE/BTech/Diploma- Experience: 5-7 yearsJob Description- Work with various internal stake holders and get the SRs resolved on priority.- FLT with the customer branch end stake holders- Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime- Interact with customer IT/SPOC for all service related issues/,delivery- Monitor DC/DR link and escalate internally for quick restoration- Handle customer escalation and feedback effectively in time bound manner- Release the tracker on fault management to customer as well as internal stake holder- Work on SLA bound and get the monthly or Quarterly reports- Link monitoring and FT life cycle management on various scenarios.Skill Set:- Customer Focused- Valuable Management Quality- People Management- Good Oral and Written Communication

📌 Resident Engineer Service Assurance (Hojai)
🏢 JIO
📍 Hojai