Jio is actively looking to hire candidates for the position Area Service Incharge for Shimla (Himachal Pradesh)Key requirements are- Diploma /B.E/ B.Tech (Preferred).- Experience of 6-10 years in After sales service.Job Description- Establish and maintain the upkeep of service centres,- Liaison with store manager and sales team for service operations,- Ensure customer satisfaction to avoid escalation of issues- Motivate and manage team of service center and care center personnel- Responsible and accountable for service deliverables- Mentor and counsel engineers whenever necessary- Control the flow of incoming calls for in office support of services- Manage costs/expenses of service and care center within given guidelines- Ensure their is adequate amount of manpower to cater to all customer calls- Providing necessary skills/training to the team members based on needs and gaps- Ascertain care center personnel are working in sync to support walk in customers,- Encourage the team to enhance their performance levels by identifying gaps and needsSkill sets:- Familiarity with the territory- Knowledge of device repair operations- Knowledge of product and market- Team management skills- Problem Solving skills- Customer focus- Understanding of business training requirements

📌 Area Service Incharge (Chamba)
🏢 JIO
📍 Chamba