Company: Youkoso Stays
Location: Chennai
Job Type: Full-time
Youkoso Stays is looking for a proactive and hands-on Property Operations & Guest Relations Manager to oversee the maintenance, upkeep and guest experience across our hospitality properties in Chennai.
This is not purely a maintenance role. We are looking for someone who can ensure our properties are maintained to a high standard while also interacting confidently with guests, resolving concerns and helping us consistently deliver an excellent guest experience.
Key Responsibilities
Property Maintenance & Operations
- Regularly inspect all Youkoso Stays properties and identify maintenance requirements proactively.
- Ensure guest rooms, bathrooms, common areas, swimming pools, kitchens, outdoor areas and equipment are maintained in excellent condition.
- Coordinate electrical, plumbing, AC, carpentry, painting, civil and general maintenance work.
- Coordinate and follow up with technicians and external vendors until work is completed satisfactorily.
- Maintain preventive maintenance schedules for all properties.
- Respond quickly to breakdowns or maintenance issues that could affect guests.
- Obtain quotations and help control maintenance costs.
- Work closely with property managers, caretakers and housekeeping teams to maintain property standards.
Guest Relations
- Regularly interact with guests during their stay and ensure they are comfortable.
- Check with guests regarding their stay experience and address concerns immediately.
- Handle guest complaints calmly and professionally and coordinate quick solutions.
- Build a friendly and qualified relationship with guests without being intrusive.
- Follow up on guest requests and ensure they are completed.
- Coordinate with property teams to improve overall guest satisfaction.
- Encourage satisfied guests to share their experience through Google reviews and other relevant review platforms.
- Monitor recurring guest feedback and communicate areas requir