Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide excellent customer support through phone calls.
- Process customer requests, troubleshoot problems, and escalate complex issues to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Provide product information, answer questions about services offered by the company.
Job Requirements :
- 2-10 years of experience in BPO/Call Centre environment or similar industry.
- Solid communication skills in Kannada language (written & spoken).
- Excellent query handling and query resolution skills with ability to work under pressure.
📌 Customer Support Executive (Gurugram)
🏢 Cars24
📍 Gurugram
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