Job Description

RESPONSIBILITIES:

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Client Relationship

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- Responsible for day-to-day relationship with key contact (ie. The 'owner' of the Worldpanel subscription within the client organisation)
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- Understand what the client's overall goals and objectives are and the role that different departments and individuals are playing in achieving these
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- Continue to develop a broader network of contacts with the client while maintaining existing relationships
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- Utilise high levels of on-site presence to build a reputation as a Trusted Adviser through being a recognised and well known face around the client office
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- Manage the client's expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to
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- Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues
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- Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities
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Account Handling

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- Manage the account administratively, dealing with internal departments such as accounts and operations to make sure communication and dispatches to the client are professionally and accurately handled
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- Ensure contractual obligations are known and adhered to, escalating issues if required in good time
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- Actively contribute to monthly forecasts in line with the revenue phasing done
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- Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards
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- Prepare proposals both in response to client briefs and proactively follow up and close these proposals in order to achieve revenue targets
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- Seek to deliver advantages led solutions in your proposals, encompassing the full range of KWP services
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- Look for revenue opportunities outside of your main contact
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- Manage and plan the account resource to avoid drops in service quality
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- Ensure appropriate inductions and training programmes are provided to client users
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Service Development

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- Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritising investment and development efforts
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- Proactively seek and share intelligence from clients about other services they purchase and their current or future needs which could be met with Worldpanel developments
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Basic Data & Tracking

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- Ensure regular deliverables are dispatched on time and accurately by line reports or support departments. Take ownership of finding solutions if errors occur or processes break down
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- Proactively identify opportunities to evolve our deliverables as new technology or tools become available and/or as client businesses change focus or structure
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Analysis & Insight

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- Discuss briefs with client contacts striving to make them more business question driven and less prescriptive
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- Manage larger projects making sure that key milestones are hit, appropriate resource is available and that the client is kept up-to-date at all times
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- Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the Worldpanel services purchased
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- Draw from all Worldpanel services purchased in order to provide clients with a wider context and where possible, reference other studies clients have conducted
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- Build category, cross category and industry knowledge from project to project making sure previous learning is built upon and shared fully
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Team, People & Self Development

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- Conduct and take part in performance management using the online appraisal system
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- Set, monitor and evaluate SMART objectives for line reports
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- Give constructive feedback, both praising and identifying things which could be improved. Address performance issues in a professional and timely fashion
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- Coach and train line reports, and other team members – sharing knowledge, encouraging a culture of learning and positive development
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- Discuss your direct report's personal development and ensure that they have a completed PDP which should include stretch and development objectives
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- Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement PDP – which should include your stretch and development objectives
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- Attend relevant training,



seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities
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- Take part in the graduate recruitment process to enable us to attract and secure high calibre Category Analysts into the business
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PERSON SPECIFICATION:

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A person in this role is likely to have the ability to:

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- Solve problems creatively and seek opportunities for improvement and development
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- Motivate people to give their best, providing constructive feedback – praising where things go well and discussing improvements which could be made in future
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- Smooth relationships when difficult circumstances prevail and develop a culture of trust both within and outside the team
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- Cope well with time pressure and make decisions under complex and demanding circumstances
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- Be alert to changing situations, show flexibility in approach, adaptability in difficult circumstances and continuously strive to achieve a result
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- Influence and persuade a variety of people in changing situations
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- Act in the interest of the organisation – be bold and assertive in situations where others are pushing against what is best for the organisation or others
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Key sucess factors:

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- Proven ability to create a network of budget holders and decision makers
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- Demonstrable ability to exceed client expectations
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- Track record of exceeding revenue budgets as well as demonstrating the ability to be flexible in the variety of products and services you can sell to achieve business objectives
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- A track record of actively engaging in projects or initiatives that contributes to the wider Worldpanel business
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- Proven ability to represent Worldpanel in front of larger forums and more senior audiences
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- Demonstrable track record of effective team management in terms of appraisal completion, PDPs, line management engagement and retention
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- Ownership of your self-development in completing and managing your own PDP, highlighting areas where further development is required
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- Ability to 'look beyond the horizon' and alert Directors to strategic issues, both internal and external
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- Ability to create and engender a positive tone amongst team members and peers
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- Consistent evidence of personal insight delivery and further evidence of cascading this to team members.
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📌 Research Director (Mumbai)
🏢 Worldpanel
📍 Mumbai