Key Responsibilities

Sales & Business Performance
- Achieve and exceed monthly, quarterly, and annual store sales targets.
- Develop strategies to increase walk-ins, conversions, average transaction value, and repeat customers.
- Monitor daily sales performance and prepare regular sales reports.
- Drive sales of gold, diamond, silver, platinum, and other jewellery products.
- Maintain robust knowledge of product specifications, pricing, making charges, offers, and promotions.
- Identify business opportunities and implement initiatives to improve store profitability.

Customer Experience
- Ensure exceptional and personalized customer service at every stage of the buying journey.
- Handle high-value customers, VIP clients, complaints, and escalations professionally.
- Build long-term relationships with customers and encourage repeat business and referrals.
- Ensure the showroom maintains a premium, welcoming, and well-presented environment.
- Support the team in product demonstrations, consultations, and closing sales.

Team Management
- Lead, motivate, coach,



and monitor the performance of sales and support staff.
- Set individual targets and conduct regular performance reviews.
- Plan staff schedules, shifts, leave, and daily responsibilities.
- Conduct training on jewellery products, selling techniques, customer service, and company policies.
- Maintain discipline, teamwork, grooming standards, and professional conduct.

Inventory & Jewellery Operations
- Ensure accurate handling, display, movement, and storage of jewellery and other valuable inventory.
- Conduct and supervise regular stock verification and physical inventory audits.
- Monitor stock transfers, repairs, returns, exchanges, and customer orders.
- Ensure proper documentation for all inventory-related transactions.
- Coordinate with the inventory, accounts, security, and operations teams.
- Minimize stock discrepancies, losses, damages, and operational errors.

Store Operations & Compliance
- Ensure s

📌 Store Manager (Noida)
🏢 Manohar Lal Jewellers
📍 Noida