Job Description – Front Office Manager

Position: Front Office Manager
Industry: Hospitality / Resort
Department: Front Office
Employment Type: Full-Time

Role Summary

We are looking for an experienced Front Office Manager to independently manage the resort’s complete front office operations, including guest relations, reservations, OTA bookings, room inventory, check-in/check-out, billing, and front desk team management.

The ideal candidate should have strong hands-on experience in a resort or hotel environment and should be capable of managing both guest-facing operations and online/offline reservations efficiently.

Relevant Work Experience
- Minimum 5 years of experience in the hotel or resort industry.
- At least 2–3 years of experience in a Front Office supervisory or managerial role.
- Prior experience in a resort, boutique hotel, 4-star/5-star hotel, or full-service hospitality property is preferred.
- Strong experience in Front Office, Reservations, OTA management, and Guest Relations is essential.




- Candidate should have experience independently handling guest escalations, room allocation, reservations, and front office shifts.
- Experience managing a Front Office team is preferred.

Key ResponsibilitiesFront Office Operations
- Manage the complete day-to-day operations of the Front Office Department.
- Ensure smooth guest check-in, check-out, room allocation, billing, and payment collection.
- Monitor daily arrivals, departures, VIP guests, groups, special requests, and room status.
- Ensure accurate guest registration and maintenance of guest records.
- Conduct front office shift briefings and handovers.
- Ensure proper cash handling, billing accuracy, and shift reconciliation.
- Maintain skilled service standards at the reception and guest service areas.

Reservations & OTA Management
- Handle and supervise all online and offline reservations.
- Manage bookings received through OTAs such as Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia, and ot

📌 Front Office Manager (Chennai)
🏢 WeWinC
📍 Chennai