EXECUTIVE OPERATIONS - you will be responsible for supporting secured loan operations through accurate credit checks, data management, document digitization, and compliance-related tasks. You are expected to ensure smooth back-office functioning with a robust focus on efficiency and regulatory adherence...
Key Responsibilities: Credit Analysis Support Conduct thorough verification and analysis of customer credit reports -CIBIL and escalate anomalies to the appropriate departments.
Customer Data Compliance
Register and maintain customer details in accordance with CKYC requirements, ensuring full compliance with regulatory standards.
Mandate Management
Process and register Electronic Mandates (e-Mandates) and NACH mandates accurately to facilitate seamless EMI collections.
Regulatory Registrations
Register and update customer and loan-related information on the CERSAI portal as per applicable guidelines.
Document
Issuance & Customer Communication Prepare foreclosure letters, balance confirmations,
and issue statutory notices to customers in pre-NPA and NPA stages, in coordination with the recovery/legal departments. Data Management and Digitalization Maintain accurate and up-to-date customer records. Verify and digitize physical mortgage loan documentation, ensuring orderly and secure storage of digital records.
Audit & Record-keeping Compliance Ensure all operational documentation is audit-ready, properly filed, and maintained as per company policy and regulatory requirements.
Interdepartmental Coordination
Liaise effectively with internal departments such as Credit, Legal, Risk, and Recovery to ensure smooth process execution and timely resolution of queries.
Operational Excellence
Demonstrate initiative in improving data accuracy, reducing documentation gaps, and supporting technology-driven process enhancements.