About the RoleIn this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, skilled resolution of technical issues.Success in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.What You BringEducation & ExperienceBachelor's degree with a minimum of 4 years of relevant experience4–5+ years of IT experience supporting US, EMEA,



or AUS clientsPrior experience working with teams in English-speaking countriesExcellent customer service and communication skills️ Technical SkillsHands-on experience with Active Directory administration & managementHands-on experience with Office 365 administration & managementAdvanced knowledge of Windows 10 diagnostics and troubleshootingAdvanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS)Strong application support and troubleshooting skillsGood working knowledge of AzureUnderstanding of Windows networking fundamentals (firewalls, switches, ISPs)Familiarity with backup solutionsWorking knowledge of VMware and Hyper-VExperience with Root Cause Analysis and Incident TrendingWhat Makes You a Great FitA track record of longevity and commitment in previous rolesStrong team player with a collaborative mindsetAbility to perform under pressure and meet tight deadlinesDynamic, positive, and personable attitude

📌 Advanced System Administrator (Kanpur)
🏢 Innovation Technology By Design
📍 Kanpur