Job description: About the Role We are expanding our Member Relations team and seeking dynamic, driven individuals to join us. In this role, you will be responsible for timely follow-ups with members, maintaining excellent relationships, and helping the company achieve its service and recovery targets. Key Responsibilities - Connect with members via phone, email, and other channels to follow up on outstanding payments or account matters. - Maintain accurate and updated records of interactions and account statuses. - Negotiate and agree on repayment plans, ensuring professionalism and empathy. - Escalate complex cases to the relevant departments for resolution. - Achieve daily, weekly, and monthly targets as assigned. - Ensure all interactions comply with company policies and legal guidelines. Required Skills & Qualifications - Languages:



Fluent in English & Hindi; additional regional languages are a plus. - Solid interpersonal and relationship-building skills. - Highly motivated, proactive, and target-driven. - Good reasoning and problem-solving abilities. - Basic computer skills (MS Excel ,MS Office, email, CRM tools). - Experience in collections, member services, or customer support preferred, but freshers with the right attitude are welcome. What We Offer - Competitive salary plus attractive performance-based incentives. - Training and skill development programs. - A dynamic, supportive, and growth-oriented workplace. - Opportunities for career advancement within the organization. - Job Types: Full-time, Permanent, Fresher

📌 Member Relation Executive (Bengaluru)
🏢 Karma Group Global
📍 Bengaluru