Job Description

Role: Customer Service Advisor

n

Process: International Voice Process

n

Key Responsibilities

n

n
- Handle customer queries from guests and hosts through calls majorly or other support channels if required.
n
- Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
n
- Understand the customer's problem by asking appropriate probing questions.
n
- Provide accurate resolutions using available knowledge bases, tools, and procedures.
n
- Handle customer complaints with patience, empathy, and professionalism.
n
- Investigate issues and escalate cases when required.
n
- Communicate clearly and maintain a positive customer experience.
n
- Document every interaction accurately in the relevant systems.
n

n

Eligibility

n

n
- Undergrad & Graduates
n
- Freshers & Experienced both
n
- Willingness to work in rotational shifts (including night shifts)
n
- Excellent English communication, both verbal and written.
n
- Robust listening and comprehension skills.
n
- Good problem-solving and decision-making ability.
n
- Customer-focused and empathetic attitude.
n
- Basic computer and internet skills.
n

📌 Customer Service Representative (Bengaluru)
🏢 Concentrix
📍 Bengaluru