We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of
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contact for leads coming from our digital platforms (social media, website, emails). Your goal is to
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make a excellent first impression, capture the customer's requirements, and keep them engaged
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through their preferred communication channel until they are ready to talk to our core sales team.
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Key Responsibilities:
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* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding
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promptly.
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* Personalized Communication: Reach out to leads via their preferred method—whether that is a
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phone call, WhatsApp chat, or video call.
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* Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without
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pushing for a hard sale.
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* Consistent Follow-up:
Keep in touch with leads regularly, providing them with helpful information
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to keep their interest warm.
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* Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer
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the lead to our Senior Sales Representatives for technical discussions and closing.
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* CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in
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our system.
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Requirements:
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- 1 to 2 years of experience in retail, customer service, or basic inside sales.
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- Excellent written and verbal communication skills.
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- High empathy and patience to handle customer inquiries.
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- Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.
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