Job Description

Role: UNIX SI

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Location: Pune

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Experience: 6-10 Years

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Must-Have

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1.Knowledged of Unix/Linux is must.

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2.Should have good experience in analysis of alerts and events.

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3.Positive monitoring skills, good communication skills and should be a team player.

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4.Enthusiastic, hardworking and sound logical skill to trouble shoot any issue and should be able to handle multiple task.

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5.Must have knowledge of Incident management and change management.

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Good-to-Have

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- RHEL certified professional
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- Knowledge of the ITIL framework, vocabulary and best practices
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SN

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Role descriptions / Expectations from the Role

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1

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Support processes (currently aligned to ITIL best practice)

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2

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Regularly monitors and resolves the Alerts,



incidents and Changes, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services

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3

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The provision of advice and consultancy aimed at minimizing the occurrence and impact of service incidents through process improvement

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4

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Proactive to trouble shoot issue and fix it from root, customer queries to be handled wisely and effectively.

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5

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Ensures that all requests from users for assistance are handled promptly and effectively

📌 UNIX SI (Pune)
🏢 Tata Consultancy Services
📍 Pune