Strong hands‐on experience with: Intel EMA server deployment and configuration Intel AMT‐enabled device management OOB remote troubleshooting and recovery Positive understanding of: Windows enterprise endpoints Networking fundamentals (ports, certificates, DNS) PKI and secure authentication models Experience working with: Intune and/or SCCM ecosystems Service Now or similar ITSM platforms Familiarity with: VIP / executive support models Remote and distributed workforce environments Process & Operational Skills
ITIL Incident, Problem, and Change Management Experience supporting P1/P2 incidents Understanding of audit and security compliance requirements Key Responsibilities*
Intel EMA Design & Implementation
Design and deploy Intel EMA in enterprise EUC environments Configure EMA server, device onboarding, and access models Define personas and supported use cases (VIP, remote users, break‐fix) Remote Support & Device Recovery
Act as SME for out‐of‐band endpoint recovery Support remote troubleshooting when OS, VPN, or network is unavailable Reduce onsite visits and device replacement through remote recovery Operational Support & Incident Handling
Serve as L3 escalation for Intel EMA related incidents Support Service Desk and EUC teams during major incidents Develop standard recovery playbooks Security, Access & Governance
Enforce secure access controls for EMA usage Maintain audit logs and compliance evidence Participate in security reviews and risk assessments Documentation, Automation & Improvement
Create SOPs, runbooks, and knowledge articles Identify automation opportunities within EMA workflows Continuously improve device recovery success rates
📌 Intel Ema Sme (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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