Job Description

About the Role:

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The Operations Manager Vision Excellence will be responsible for overseeing the optometry services within our retail stores, ensuring the highest standards of eye care and customer satisfaction.

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Key Responsibilities:

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● Lead and manage the optometry department across all retail locations, including hiring,

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training, and mentoring optometrists and support staff.

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● Develop and implement quality assurance protocols and standards to ensure

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consistency and accuracy of eyetests across the country

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● Foster a collaborative and positive work workplace that promotes professional growth

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and development.

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● Oversee the delivery of optometric services, including comprehensive eye exams, and

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contact lens fittings.

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- Ensure compliance with all regulatory and accreditation requirements.
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- Monitor financial performance, optimize resource allocation, and identify opportunities
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for cost savings.

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● Implement evidence-based practices and stay current with advancements in optometry

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by driving the optometry SME team

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● Maintain a customer-centered approach, ensuring that all customers receive

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personalized and compassionate care.

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● Address complex or escalated customer cases and ensure customer satisfaction and

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implement improvements based on feedback.

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● Collaborate with other departments and leadership to align the optometry services with

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the overall goals of the organization.

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● Enable ongoing education and training to the optometry team to ensure continuous

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professional development via the Optometry SME

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- Represent the organization in professional associations and at industry conferences.
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- Build relationships with optometry colleges, healthcare providers, and other
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stakeholders.

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Qualifications:

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- Minimum 10 years of experience in Operations ,
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- Minimum 3 years Quality Assurance / Process improvements
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- Must have experience of leading large teams of up to 500 people and more - 2 direct
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reports

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- Preferred Top tier MBA ,
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- Preferred Six sigma black belt
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- Strong analytical and a deep dive skills
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- Excellent leadership, communication, and interpersonal skills.
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- Proven ability to develop and implement clinical protocols and standards.
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- Strategic thinker with strong business acumen and financial management skills.
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- Experience in a retail setting is highly desirable
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We started with the aim to disrupt eyewear every step of the way and today, we stand as India's Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan.

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We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the 'unexpected'.

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#Join the Revolution at Lenskart today!

📌 Senior Operations Manager (New Delhi)
🏢 Lenskart.com
📍 New Delhi