Job Title: Medical Receptionist / Front Desk Executive
Department: Reception / Administration
Reports To: Clinic Manager / Hospital Administrator / Practice Manager

Job Summary:
A Medical Receptionist is responsible for managing the front desk of a hospital, clinic, or medical practice. The role involves welcoming patients, scheduling appointments, handling calls, maintaining patient records, coordinating with doctors and medical staff, processing payments, and ensuring smooth day-to-day administrative operations.

Key Responsibilities
- Welcome and assist patients and visitors professionally.
- Register recent patients and update existing patient information.
- Schedule, reschedule, and cancel appointments.
- Manage telephone calls, emails, and patient inquiries.
- Maintain accurate and confidential patient records.
- Verify patient details, identification, and insurance information where applicable.
- Coordinate appointments with doctors, nurses, laboratories, and other departments.
- Inform patients about appointment timings, required documents, and clinic procedures.




- Manage the reception area and patient waiting list.
- Prepare and maintain medical and administrative documents.
- Handle billing, receipts, payments, and basic insurance-related paperwork.
- Maintain daily appointment schedules and doctor availability.
- Follow patient privacy and confidentiality requirements.
- Assist patients with directions and general information about hospital/clinic services.
- Coordinate laboratory reports, prescriptions, referrals, and other documents as directed.
- Maintain office supplies and report shortages to management.
- Handle complaints politely and escalate medical or administrative issues when necessary.
- Perform data entry and maintain electronic or paper-based records.
- Follow clinic/hospital policies, infection-control procedures, and workplace safety requirements.

Required Skills
- Good communication and interpersonal skills.
- Professional and friendly pe

📌 Receptionist (Sector 62)
🏢 Mediclinic Southern Africa
📍 Sector 62