Roles and Responsibilities
- Provide customer support through chat, email, and blended processes to resolve customer queries and concerns.
- Handle a high volume of emails and chats in a timely manner, ensuring excellent response rates.
- Utilize robust communication skills to effectively address complex issues and escalate when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with team members to achieve process goals and improve overall performance.
- 2 Rotational Off
- 24x7 Rotational Shift