Purpose/Objective

The Technical Service Engineer role serves as the primary technical expert and advisor for the company's cement and specialty products (S&P;) lines, driving demand generation, brand building, and stakeholder engagement across various market segments.
This role is responsible for providing comprehensive technical support, in office consultation, and problem-solving to enhance customer satisfaction and project outcomes.

Key Responsibilities of Role

Demand Generation and Brand Building - Engage with customers, influencers, and channel partners to generate demand and build brand awareness for the company's products across all market segments.
- Visit construction sites, provide technical services, and support sales activities to enhance product usage and achieve KPIs for brand building.
Relationship and Stakeholder Management - Build and maintain relationships with a diverse group of stakeholders, including masons, contractors, engineers, architects, and channel partners.
- Tailor solutions and support services to meet the specific needs, preferences,



and challenges of each stakeholder group.
Technical Expertise and Support - Serve as the technical expert on the company's cement and S&P; product lines, offering guidance on product selection, usage, and application methods.
- Provide on-site technical consultation, troubleshooting, and problem-solving to enhance project outcomes and client satisfaction.
Dealer and Influencer Support - Collaborate with sales teams to support channel management activities, focusing on new or declining dealers to strengthen partnerships.
- Organize workshops, training sessions, and plant visits to educate influencers on product usage and advantages.
On-Ground Activation and Engagement - Conduct technical service activities, canopy events, customer guidance camps, and clinics to drive engagement and support channel partners.
Market Feedback and Product Development - Provide feedback on product quality and suggest improvement

📌 District Technical Head (Kota)
🏢 Adani Group
📍 Kota